FAQs - Help & Support
Please note that as we are working with many different car rental companies, our terms and conditions are specific to each car hire destination. obtain an online quotation and check out the terms and conditions of your rental. You can also get the information about insurance, age requirements, one way rentals, etc. from this section.
Please click on the 'Contacts' link above to contact our customer service if you can't find the information you are looking for below or in our web site. One of our consultants will be happy to help you with your enquiry.
Questions and Answers
I can't open my voucher If you cannot open your voucher, please contact us ASAP so that we can send you a replacement voucher.
What documentation do I need on collection of car? On collection of your vehicle you need:
- your rental voucher (which you will have received by email when your reservation was confirmed),
- A full valid driver's licence held for a minimum of 2 years (please check out drivers license requirements before departure) and
- a major credit card in the driver's name.
What do I do in the event of an accident? Please contact the office from which you hired the vehicle. You will find the contact information on your voucher and/or your rental agreement.
The renter will be required to inform the rental agent immediately of any accident.
The renter must take the following measures:
- Obtain complete details of the persons involved in the accident as well as of any possible witnesses.
- Immediately provide the rental agent with all the details regarding the accident, which may be of use.
- Immediately notify the authorities if the third party should be investigated or in the event of injured persons.
- Do not leave the vehicle without taking correct measures to protect and safeguard it.
PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION OR LOST RENTAL TIME IF VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT.
Minimum Age Policies will Differ These will differ from country to country. Surcharges/restrictions may apply for drivers aged 20-25 and 70-75 years. The main driver will need a valid drivers licence and major credit card in the same name. Please check the rental conditions for further information.
Do I Need a Major Credit Card? Yes, all of our rental car agencies accept only major credit cards and do NOT accept debit cards or cash. Check Out the Condition of your Car It's a good idea to inspect the vehicle prior to leaving the rental depot. Any damage or unusual dents/scratches should be noted on the contract before you Car Trawler. Go back to the rental office if need be to have this acknowledged in writing. Some companies may enforce a hard line policy regarding this.
Can I Let Someone Else Drive the Rental Car? In most cases, you will need to list additional drivers on your contract at the time of pick up.
Unused days? No refunds are issued on unused rental days. Do not plan to book for the longest possible period and return early. If you find you need to keep your rental vehicle longer than planned, extensions can be done quickly and easily over the telephone.
Child Safety & Booster Seats are usually available. Most car companies offer child safety and booster seats. Since there may be limited availability on these you should reserve these well in advance with our reservations department.
Can I reserve a specific brand of vehicle? You can't Reserve a Specific Car Type When you reserve, you are holding down a Car within a CAR GROUP, not necessarily a specific make or model.
Beware of the 24 Hour Clock! When obtaining your car rental quote be aware of the "24 hour clock rate". This means if you rent your car on Wednesday and return it on Thursday, you are charged for one day only if you return it within 24 hrs.